Published inDigital BANESAccessibility by design — how we made sure our new public website is accessibleHi, I’m Tim from Bath and North East Somerset council. One of the aims of our project to redesign our public website is to make sure that…Jan 25, 2019Jan 25, 2019
Published inDigital BANESEngaging community groups in user researchHi, I’m Tim from Bath and North East Somerset council. If you’ve been following our journey you’ll know that we have been trying different…Nov 26, 20181Nov 26, 20181
Published inDigital BANESResidents Parking Permits — redesigning the journey to better meet our users’ needs.Hi, I’m Tim from Bath & North East Somerset Council and in this blog I’d like to talk about how we took the outputs from our collaborative…Sep 27, 2018Sep 27, 2018
Published inDigital BANESIterate, iterate, iterate…Hi. I’m Tim from Bath & North East Somerset Council. In our previous blogs I have spoken about how we tested prototypes with our users to…Sep 6, 2018Sep 6, 2018
Published inDigital BANESMeeting user needs through the use of external sites – how we removed our public transport content…Hi. I’m Tim from Bath and North East Somerset Council. One of the first questions we ask when auditing content on our website is whether a…Aug 17, 2018Aug 17, 2018
Published inDigital BANESHow we began to experiment with templates and content on our development siteHi. I’m Tim from Bath & North East Somerset Council. The last few blogs have been very much focused on user research, the tools and…Aug 9, 2018Aug 9, 2018
Published inDigital BANESHow to remove your second most visited landing page and still improve the user journey…Hi. I’m Tim from Bath and North East Somerset Council. Over the past few blogs I’ve been discussing our approach to user research and how…Jul 17, 2018Jul 17, 2018
Published inDigital BANESUser research and the power of flapjacks…Hi. I’m Tim from Bath & North East Somerset Council. Last time I was telling you about some of the user research we had been conducting to…Jul 13, 2018Jul 13, 2018
Published inDigital BANESUser research and cool tools — understanding how people interact with our website.Hi, I’m Tim from Bath and North East Somerset Council. We’ve been working with Pilot Works to redesign our public facing website based on…Jul 9, 2018Jul 9, 2018
How might we improve a local authority website in just six weeks?Hi I’m Alastair from Pilot Works. We’re a digital product and service design consultancy. We’ve been working with Bath and North East…Jul 5, 2018Jul 5, 2018
