The employees were following script, as the CEO highlighted. And it seems so was everyone else involved: police, passengers. Scripts can make us stupid when we need to be human.
And the overbooking process met its maker. One small incident like this highlights a big chain of silliness.
I’ll still fly United, and hoping that their fares go down :)
100% natural. Agreed, Pat. It’s tough to pee when there’s nothing in the bladder. You know what I mean? What do you do when nothing is coming to you?
Justinmurphy45 Thank you for sharing your story. A bit of the Kiwi mentality is needed here in the USA. Our youth are rushed from high school into College. That’s what we’re supposed to do. Vacation is a yearly 2 week experience — if you’re lucky.