Tina ZafeiriinServiceDock BlogImproving NPS does not (always) equal Improving CXWe recently ran a customer experience (CX) focused AdWords campaign and it amazed us how many people were searching for something like…Mar 12, 2018Mar 12, 2018
Tina ZafeiriinServiceDock Blog5 Ways to Capture Customer Feedback in Physical LocationsAll businesses need customer feedback, but unlike the online world, bricks and mortar businesses very often won’t have a customer’s email…Feb 13, 2018Feb 13, 2018
Tina ZafeiriinServiceDock BlogHow to set up Facebook Messenger for Business to Consumer MessagingOver 1.3 billion people use Facebook Messenger every month and according to Facebook, they exchange more than 2 billion messages with…Feb 6, 20181Feb 6, 20181
Tina ZafeiriinServiceDock BlogUsing WhatsApp Business for Customer Service — Last Updated: 5 Feb 2018Note! The intention of this post is to keep businesses updated on the rollout of WhatsApp Business. We will update it regularly for the…Jan 25, 2018Jan 25, 2018
Tina ZafeiriinServiceDock BlogClosing the Feedback Loop should be a Goal of Great CEM!I regularly do customer feedback surveys for competitive analysis purposes (full disclosure: ServiceDock is a CEM platform for…Jan 15, 2018Jan 15, 2018
Tina ZafeiriinServiceDock Blog3 Customer Feedback Questions that will Help Improve your BusinessHave you ever started a customer experience survey only to become frustrated when you’re 10 questions in and notice that the survey is only…Jan 11, 2018Jan 11, 2018
