The side bonus of being in business is personal growth. We never grow in a recliner eating bonbons watching The Price is Right. We grow from the things that don’t go our way and an upset client is personal growth nirvana.
We’re raised in a culture that wants to avoid confrontation. Confrontation equates to fear of someone being mad at us and letting us know that in no uncertain terms. You’ll find plenty of friends who will tell you to lose the client. Losing the client is a losing strategy.