Toby AlleninTobytesApproaches to Contact Center Fraud MitigationThere are many approaches to mitigating contact center fraud. Each approach has its pros and cons. Some are easy to implement but also…Mar 7, 2017Mar 7, 2017
Toby AlleninTobytesFearing the Avaya Bankruptcy? Here is how to mitigate your riskIf you have an Avaya environment you’re probably weighing up the options for migrating away and determining how to mitigate the risk of…Jan 20, 2017Jan 20, 2017
Toby AlleninTobytesWant to pick the best Session Border Controller? Consider these 10 thingsInteroperability — Does the SBC you’re considering have proven interoperability with all the vendors in your network? How about your SIP…Nov 26, 2016Nov 26, 2016
Toby AlleninTobytesCommunications is now a feature. Are you leveraging it?Communications is now a feature. An expected feature for mobile applications. Forward looking enterprises are embedding communications…Nov 23, 2016Nov 23, 2016
Toby AlleninTobytesThank you for making me celebrateI graduated from my MBA a couple of weeks ago. It felt amazing. And I have my wife to thank for it. She went all out. She pushed me to fly…Nov 21, 2016Nov 21, 2016
Toby AlleninTobytesWhen is cloud transcoding not cloud transcoding?Answer: When you are using custom hardware! (or hard to rent compute time)Oct 21, 2016Oct 21, 2016
Toby AlleninTobytesNot all packets are created equalI found this visualisation last week and I like its simplicity. It shows in a simple manner the scale of signalling versus media in typical…Oct 20, 2016Oct 20, 2016
Toby AlleninTobytesFive challenges for high availability of real time media in the cloudWe all know that enterprise services and applications are moving to the cloud. At this stage it is not a matter of if, but when. However…Oct 19, 2016Oct 19, 2016
Toby AlleninTobytesNot all cloud applications are equalThe needs of the “real time cloud” are vastly different from those of the “Web cloud” applications like Facebook and Twitter are all…Oct 18, 2016Oct 18, 2016
Toby AlleninTobytesLeveraging pre-call checks to improve quality in OTT applicationsOver the top applications can deliver great call quality if you engineer them well.Oct 16, 2016Oct 16, 2016
