Funny that you mention the college issue. You would be surprised by the number of phone calls that I get. I get Mom or dad wanting to talk about the grade or issues that little Johnny or Susie is having getting their work in on time. I had one parent take the issue up to the VP of Academics at one of the community colleges that I teach for. The student did not submit a single project to me, until by email (not the proper way) a week after my grades were due to the school. I am so glad that I keep my emails.