Dear Founder, Don’t Be the Bad Waiter

Todd Lyden
Jul 20, 2017 · 1 min read
https://unsplash.com/@alvaroserrano

Dear Founder/Marketing Head/Product Development/Customer Funtime Lead,

I am just writing this vague and boilerplate email to respond to the Nth Billionth email I’ve received from one of you with regards to your freemium, SAAS product/app of choice.

Look, if I had questions or concerns about your product, I am a smart enough guy to find the email, contact page, or bot that you call a chat module to get an answer.

If you want feedback, you really do need to give me enough time to actually use your product. Emailing me a mere day or two after I have only signed-up for the product is not enough time for me to evaluate something.

It finally occurred to me that you are like the waitress who comes back to the table right after dropping the food and asking if I like it before I’ve even begun to chew.

So please, stop.

Just don’t bother. Use your email for advertising or something else, but pestering a potential client like this is a pretty good way to make sure I stay a potential client and not an actual one.

Sincerely,

Todd

Originally published at www.toddlyden.com

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= Father, Husband, SMB advocate, cricket wireless fan, early adopter, loves first access, socmed user, mobile app abuser, rural developer, works for: @jglyden

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