Tom AngoveDiscovery: Asking why and the core value.In a recent training session for ITIL I was exposed to the various considerations which are valuable in how to approach customer service.Apr 30Apr 30
Tom AngoveHow Priority can maximise ROIAn ROI translation you can use to justify single stream prioritisation.Oct 11, 2022Oct 11, 2022
Tom AngoveinELMO SoftwareStandardisation — A tool not a goalPeople and Interactions over Processes and tools… while we value the items on the right we value the items on the left more.Jun 10, 2022Jun 10, 2022
Tom AngoveinELMO SoftwareAgile and Stories - Breaking the MouldWriting stories is a skill, and being a skill it needs to be taught. That’s understood. But how we teach this skill is really important.Sep 17, 20212Sep 17, 20212