Photo by Tim Wright on Unsplash

10 Lessons Learned After 10,000 Customer Support Tickets

1. Employ Empathy

2. Think Proactive over Reactive

3. Diplomacy Wins

4. Use Customer Support Tools

5. Minimise Degrees of Separation

6. Never Treat Customer Support as an Optional Add-On

7. Think of Customer Support as a Marketing Opportunity

8. Give Your Customers a Reason to Celebrate Your Service

9. Identify Inefficiencies

10. Look Beyond the First Question

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I’m Scott — designer, developer, investor & entrepreneur. Exploring strategies and tools to build and grow digital businesses, achieve goals, and improve.