The organization of customer support is an important process in any business. This task is especially difficult when it comes to financial institutions. Every business is responsible to users, but when it comes to working with money, it multiplies many times.Topex.io has prepared a user support system that can help every customer, at any time and on any issue related to cryptocurrency exchange.
We plan to create a team that will be able to provide customer support 24/7/365. Members of the team will work in shifts, so that at any minute, regardless of the time zone, the client could get help. For this we will have to hire, train and immerse in the process a large team of specialists. This is not simple, but, in our opinion, an extremely important task.
Customer questions can’t always be resolved quickly, some of them require more detailed analysis. For this we are planning to create a two-dimensional system. At the second level, IT support specialists will work, which can help customers deal with the most difficult troubles. Thanks to the division into 2 levels of tasks, our team will be able to handle more tasks and not get stuck on complex issues.
Are you familiar with the situation when you were switched from operator to operator and you had to tell the problem every time? We plan to exclude it. To quickly establish work with the client, we will collect information about him and his problems. Each support manager will have information about you and it will be easier to establish contact. As a consequence, information will not be lost when data is transferred from one manager to another.
Client-oriented is not just another ringing word. This is an important part of any business that seeks to work for the future. Topex.io is a project oriented to long years of existence and development together with the crypto-currency market.
“77% of users have chosen, recommended or paid more than the company that provides a more personalized service.”
Support is not a simple, but very interesting and important process. We, as organizers of the crypto exchange, will do everything possible to achieve the maximum satisfaction of our customers. Topex.io will daily stimulate, train and interact with the support team, so that each of our clients is happy.
