Victoria Klein
Jul 21, 2017 · 1 min read

Would you share your event survey — including the questions for the metrics you chose prior to the event… and so you know for future pieces because I found this helpful, you used the greater than / less than symbols in your scoring schema incorrectly. < means less than. > means greater than. I think you were saying that if the score was less than 0 something went terribly wrong. Correct?

  • “NPS of >0 — something is terribly wrong”

should be NPS of < 0 — something is terribly wrong.

    Victoria Klein

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