Tobias GoebelinChatbots MagazineHow We Built the Wine Bot Margot for LidlFrom an idea to a chatbot that gained worldwide press, Margot has had quite the journey.Feb 25, 20183Feb 25, 20183
Tobias GoebelShould your Chatbot use an Approach based on Machine Learning or Linguistic Rules?“It gets better over time” is the claim to fame of Machine Learning, which is one of many techniques to realize Artificial Intelligence…Aug 20, 2017Aug 20, 2017
Tobias GoebelDon’t Confuse Speech Recognition with Natural Language Understanding When Talking BotsDo you remember that scene in Star Trek IV in which Scotty picks up the mouse of a 20th century computer and tries to speak through it? It…Aug 9, 2017Aug 9, 2017
Tobias GoebelRemembering a Rare Private Moment with My North Korean Tour GuideI remember a rare private moment I had with one of the two North Korean tour guides, Mr. Lee, that always followed each of our steps. I…Jul 27, 2017Jul 27, 2017
Tobias GoebelinChatbots MagazineWhy you Can’t Just Convert FAQs into a Chatbot 1:1As companies are exploring the use chatbots for customer service, one of the first candidates of “content” that come to mind to “botify”…Jul 7, 20175Jul 7, 20175
Tobias GoebelinChatbots MagazineWhat is Apple Business Chat, and If Yes, How Many? — A Contact Center PerspectiveApple is jumping on the messaging bandwagon. As it’s their business practice, they’re late to the game, but they’ve become the most valued…Jun 16, 2017Jun 16, 2017
Tobias GoebelApple’s OS will Become an Operating System for Your Life, not Your DevicesThe Internet of Things is so yesterday… As Steve Case, former CEO of AOL, a company that formed our perception of the Internet like few…Jun 8, 2017Jun 8, 2017
Tobias GoebelCollaborating with a Digital Employee — A Taste of the Future of WorkAs someone who frequently meets with colleagues and new business contacts alike, I am spending hours a month on email ping pong. “Sorry…Mar 12, 2017Mar 12, 2017
Tobias GoebelinChatbots MagazineThe Chatbot DilemmaWith the attention large technology companies are giving the emerging Conversational UIs (CUIs), hordes of developers have been building a…Feb 28, 2017Feb 28, 2017
Tobias GoebelThe World, a Beta Test? Or: How patient do we need to be with Machine Learning?Artificial Intelligence is a multi-faceted term. According to Wikipedia:Jan 29, 2017Jan 29, 2017