Tobias GoebelBlockedUnblockFollowFollowingSr. Dir. Emerging Technologies @AspectSoftware. 14+ years of experience in Contact Center, Mobile, Telephony, Customer Service tech. I know that I know nothing.Dec 3, 2016Design a Conversational UI with Information ArchitectureNancy B. Duan444I’d love to see something about message design: common pitfalls, error handling strategies, open vs closed questions, etc.