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Tobias Goebel

Tobias Goebel
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Chatbots Magazine

How We Built the Wine Bot Margot for Lidl

From an idea to a chatbot that gained worldwide press, Margot has had quite the journey.

Feb 25, 2018

How We Built the Wine Bot Margot for Lidl

Feb 25, 2018

Tobias Goebel

Should your Chatbot use an Approach based on Machine Learning or Linguistic Rules?

“It gets better over time” is the claim to fame of Machine Learning, which is one of many techniques to realize Artificial Intelligence…

Aug 20, 2017

Aug 20, 2017

Tobias Goebel

Don’t Confuse Speech Recognition with Natural Language Understanding When Talking Bots

Do you remember that scene in Star Trek IV in which Scotty picks up the mouse of a 20th century computer and tries to speak through it? It…

Aug 9, 2017

Don’t Confuse Speech Recognition with Natural Language Understanding When Talking Bots

Aug 9, 2017

Tobias Goebel

Remembering a Rare Private Moment with My North Korean Tour Guide

I remember a rare private moment I had with one of the two North Korean tour guides, Mr. Lee, that always followed each of our steps. I…

Jul 27, 2017

Remembering a Rare Private Moment with My North Korean Tour Guide

Jul 27, 2017

Tobias Goebel
in
Chatbots Magazine

Why you Can’t Just Convert FAQs into a Chatbot 1:1

As companies are exploring the use chatbots for customer service, one of the first candidates of “content” that come to mind to “botify”…

Jul 7, 2017

Jul 7, 2017

Tobias Goebel
in
Chatbots Magazine

What is Apple Business Chat, and If Yes, How Many? — A Contact Center Perspective

Apple is jumping on the messaging bandwagon. As it’s their business practice, they’re late to the game, but they’ve become the most valued…

Jun 16, 2017

What is Apple Business Chat, and If Yes, How Many? — A Contact Center Perspective

Jun 16, 2017

Tobias Goebel

Apple’s OS will Become an Operating System for Your Life, not Your Devices

The Internet of Things is so yesterday… As Steve Case, former CEO of AOL, a company that formed our perception of the Internet like few…

Jun 8, 2017

Apple’s OS will Become an Operating System for Your Life, not Your Devices

Jun 8, 2017

Tobias Goebel

Collaborating with a Digital Employee — A Taste of the Future of Work

As someone who frequently meets with colleagues and new business contacts alike, I am spending hours a month on email ping pong. “Sorry…

Mar 12, 2017

Mar 12, 2017

Tobias Goebel
in
Chatbots Magazine

The Chatbot Dilemma

With the attention large technology companies are giving the emerging Conversational UIs (CUIs), hordes of developers have been building a…

Feb 28, 2017

Feb 28, 2017

Tobias Goebel

The World, a Beta Test? Or: How patient do we need to be with Machine Learning?

Artificial Intelligence is a multi-faceted term. According to Wikipedia:

Jan 29, 2017

Jan 29, 2017

Tobias Goebel

Tobias Goebel

Conversational AI practitioner and thinker. 16+ years of experience in Contact Center, Mobile, Telephony, Customer Service tech. I know that I know nothing.

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