Travis Van DykeBitcoin Buying Fees (Cash App vs. River Financial)There are many fiat (cash) to bitcoin onramps out there, but most are cryptocurrency exchanges that supplement their revenue by also…Jan 8, 2020Jan 8, 2020
Travis Van DykeinChatbots LifeResearch On Service Bots Can Teach Humans a Thing or TwoWithin most service industries there’s an increased level of discussion and implementation around chatbots and automated service tools…Sep 6, 20181Sep 6, 20181
Travis Van DykeCryptocurrency Exchange Complaints & Improving Retail Investor OnboardingIn a previous post (Measuring Baseline Crypto Customer Experience) I completed a crude analysis of common cryptocurrency exchanges and…Aug 14, 2018Aug 14, 2018
Travis Van DykeMeasuring Baseline CCX (Crypto Customer Experience)In late 2016 I became interested in bitcoin, and thus blockchain technology. So much so that my then grade school understanding of smart…May 15, 20182May 15, 20182
Travis Van DykeHow to Show Your Finance Department the Value of a Good Customer ExperienceConvincing your finance department to invest in a better customer experience can be challenging. They often label investments in service…May 1, 2018May 1, 2018