Bob MorgeninTypeGenieWhat Are Neural Networks?When I try to describe neural networks I think of Douglas Adam’s Hitchhiker’s Guide where he tries to explain space: “Space is big. Really…Apr 13, 2018Apr 13, 2018
Bob MorgeninTypeGenieNeural Networks to the RescueAs we discussed in our previous blog, chatbots have a big problem: they are expensive to build, hard to maintain, and have a very low…Feb 28, 2018Feb 28, 2018
Bob MorgeninTypeGenieChatbots: A Black Eye?Some chatbot approaches are already legacyFeb 14, 2018Feb 14, 2018
Bob MorgeninTypeGenieAI Changes the Rules of Contact Centre StaffingThere has been a lot of hype about Artificial Intelligence (AI) recently. Headlines in respectable newspapers and magazines threaten…Feb 2, 2018Feb 2, 2018