Bob MorgeninTypeGenieWhat Are Neural Networks?When I try to describe neural networks I think of Douglas Adam’s Hitchhiker’s Guide where he tries to explain space: “Space is big. Really…4 min read·Apr 13, 2018----
Bob MorgeninTypeGenieNeural Networks to the RescueAs we discussed in our previous blog, chatbots have a big problem: they are expensive to build, hard to maintain, and have a very low…3 min read·Feb 28, 2018----
Bob MorgeninTypeGenieChatbots: A Black Eye?Some chatbot approaches are already legacy3 min read·Feb 14, 2018----
Bob MorgeninTypeGenieAI Changes the Rules of Contact Centre StaffingThere has been a lot of hype about Artificial Intelligence (AI) recently. Headlines in respectable newspapers and magazines threaten…2 min read·Feb 2, 2018----