6 great reads while on sabbaticalI’ve been on sabbatical for the past few months. It gave me the time and brain space to read books that had been on my list for quite a…Aug 1, 2022Aug 1, 2022
3 Things You Should Know About Your Startup EquityThroughout my career, I’ve had the opportunity to work at three startups that have reached a successful exit. If I had worked with Compound…Jul 21, 2022Jul 21, 2022
The Best Product Manager: Hustler, Designer, HackerEven after years of product management experience at several companies, I still get frustrated when folks frequently say “So, you are a…Mar 24, 2017Mar 24, 2017
Zuri — Marvelous Mystery Mutt and a dog well travelled!Zuri came to us when she was just about 9 months old. We adopted her from the Humane Society in Champaign, Illinois. When Zuri became part…Nov 8, 2016Nov 8, 2016
NPS® On The GoI recently received a survey from a retail vendor — yes, right after the Black Friday shopping day! As expected the survey contained the…Dec 9, 2015Dec 9, 2015
Omni-channel Feedback in an Omni-channel World -This post comes from chapter 16 of MaritzCX’s new book Customer Experience is Your Business. Download the free ebook here.Jul 2, 2015Jul 2, 2015
Have Dog, Can TravelI recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours…Jun 1, 2015Jun 1, 2015
Persuasive Survey Design -While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey.” Included in the survey was my seat…Oct 24, 2012Oct 24, 2012