Aug 23, 2017 · 1 min read
This new cancellation feature is not fair for someone like me that drives. I schedule the trip well before 3:30 PM but I get off work at 4:00 PM so I schedule for a commute during the first time block. Often enough Scoop pairs me with a commute that severely deviates from my regular commute (requiring to go through alot of local roads and adding 15+ minutes to regular commute, drop off location is less than half my commute back home and not allowing me to use carpool line, or pick up location is opposite of commute path). The cancellation of 60 minutes before a drive time is impossible for me since I dont get paired with a person till about 3:45 PM and my driver time is 4:20 PM.