Before I share recommendations, I’m going to share a personal story to help illustrate my point. For readers that are looking for recommendations, skip the story and go straight to why this matters for organizations.

The story

I threw out my back and was working at home, trying to rest up. As the day progressed, I got hungry, and so I went to my trusted companion (the smartphone), and I opened up a food delivery app. …

Twisha Shah-Brandenburg

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