it’s that even a small set of people can influence big changes with the right approach and right temperament.
Influencing redesign

Great that it unfolded like it did! Unfortunately banks and other companies with restrictive policies have a totally different reality. As a front-end dev in a dept. attached to Sales and not IT I can say that any request submitted to IT is met with a big NO, even if it has gained substantial traction. And those requests are not about doing a fancy redesign but about obtaining permissions to use tools essential for front-end dev (eg. how to do cross-browser testing when you may only use IE/Chrome (without extensions)??). Often requirements are just impossible to satisfy due to the over-restrictive IT policy and ambitious projects eventually all hit a brick wall ☹.