Understand what your customers’ biggest pain points or areas of dissatisfaction are with their incumbent suppliers. This creates the opportunity for you to earn your place by demonstrating value, gaining their trust, and ultimately, winning their business.

As part of my series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing Sarah Macdonald, the president and CEO of C.L. Smith in St. Louis, Missouri. She has 30+ years of global B2B experience and significant sales, marketing, and strategic acumen. Sarah is most experienced in the packaging, paper manufacturing, and…


The potential for automation of both repetitive and more complex tasks — The most exciting thing about AI, to me, is that it gives people time back. With AI that responds to threats as soon as they appear with surgical precision, as well as writes up reports and does hours of manpower in seconds, security teams have more time to focus on higher-value tasks that require their human expertise.

As part of my series about the women leading the Artificial Intelligence industry, I had the pleasure of interviewing Brianna Leddy.

Brianna Leddy is Director of Analysis at Darktrace, a critical…


Don’t try to do it alone and don’t ignore it. There are so many people who have had to figure these things out on their own, or people who are trained to help. Many of those people, like myself, have worked to create solutions that can be leveraged by others, so financial tools are a great option as well.

As a part of our series about “Women Leading The Finance Industry”, I had the pleasure of interviewing Melanie Few.

Melanie Few is Senior Vice President and Chief Marketing Officer (CMO) at Populus Financial Group. She is responsible for marketing, customer…


Always look for a full-service financial advisor. One who offers or who is knowledgeable in comprehensive planning to include, insurance, tax management, portfolio management, legacy experience (charitable to include living benefits). There are a lot of people that only sell life insurance that say they are financial planners. They are in essence life insurance producers who sell life insurance for a commission. …


Give structure and activity: People are burned out from Zoom happy hours and conferences. Change it up and give them something to distract them while also building meaningful relationships in the age of remote work.

As a part of our series about “5 Things You Need To Know To Successfully Run a Live Virtual Event”, I had the pleasure of interviewing Kevin Hubschmann.

Kevin Hubschmann is the founder and host at Laugh.Events. A standup comedian himself, Kevin’s passion lies in creating memorable comedy experiences — both virtual and in-person. Before Laugh.Events, Kevin was a founding team member at SplashThat.com …


Validate, validate, validate. Understand the difference between solving a problem and answering a need. In our life, we have a lot of problems, and people learn how to live with most of them. A need is something people are proactively looking to obtain a resolution, and this is where I like to focus.

As a part of our series called “Meet The Inventors”, I had the pleasure of interviewing Aki Eldar, founder and CEO of Mirato.

Aki Eldar is the co-founder & CEO of Mirato, provider of a third-party risk management (TPRM) platform that orchestrates and automates the entire TPRM…


Government Regulation — Cryptocurrency is borderless, which makes it very tricky to regulate. However, I think that if governments could come together and create worldwide or even just regional standard regulations, that would stabilize the market a lot. More standard regulations would help keep a level playing field, while also building trust in new players.

As part of my series about the “5 Ways That We Can Help Stabilize The Cryptocurrency Market”, I had the pleasure of interviewing Clayton Moore.

Clayton is a seasoned entrepreneur with over 18 years of industry-leading experience in the payments space. Founder and CEO of…


Provide breadcrumbs along the way — This will help people get excited and invested. A real, 3-D mailed (or hand delivered) invitation is an awesome start, along with other treats like swag, “imbibing” components — basically cocktail ingredients to go, plus food and individual place settings to really get the good vibes going.

As a part of our series about “5 Things You Need To Know To Successfully Run a Live Virtual Event”, I had the pleasure of interviewing Marley Majcher.

Marley Majcher is the CEO of The Party Goddess!, a nationally acclaimed full service event planning and catering company…


I can’t stand pushy people and unfortunately many salespeople have that trait. When I encounter a pushy salesperson, the only thing that I hear is “Me Me Me!” On the other hand, when I encounter a good salesperson, I think, “Wow I feel heard.” It’s a simple difference of listening and putting the client’s needs ahead of yours. Part of me wishes it was more complicated, but it’s not. Put your clients’ needs first. Figure out why they are coming into your store, or into your office, and solve that problem. …


Progress takes time, it doesn’t often happen overnight. I am hopeful but I also need to remain patient. Every generation seems to chip away at a bigger piece of the status quo, and I am encouraged by the strides that I see every day. From representation in Congress to increased access to education, I am grateful for the progress I see whether big or small, and I am confident that the future will only bring more of it if we try.

As part of our series about ‘5 Steps We Must Take To Truly Create An Inclusive, Representative, and Equitable…

Tyler Gallagher

CEO and Founder of Regal Assets

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