Unboxed Delivery Manager, Marie Ferreira, reflects on the experiences and skills that led to her current role. I spoke to a junior delivery manager recently who asked me how I’d ended up in my role. As one of our clients, she’d joined one of our delivery management community meet ups…

by Unboxed Delivery Manager, Rosanna Alam When you design a product or service, do you ever wonder if what you are putting out into the world is the right thing to do? Or are you so focused on making the product a success and getting it into the hands of…

“The types of problems we’re addressing in the public sector are really wicked problems. They’re entangled within other systems that often fall outside of the project scope, which can challenge the ability to create the kind of impact that is hoped for.” …

At Unboxed, we want to design better services. We spend a lot of time understanding what our clients need to deliver a service in a way that works for both service users and for the people who manage it day to day. MVP, or minimum viable product, is one of the approaches we use to get our clients…

Planning teams and departments across UK local authorities are currently experiencing a sector-wide problem: the back-office systems being used to process planning applications aren’t meeting the needs of the planning officers that need them to do their jobs: Planning applications often arrive incomplete Unintuitive and fragmented interfaces in existing back-office…

Early last year, Unboxed worked with the rheumatology team and patients at Guy’s and St. Thomas’ NHS Foundation Trust to launch a new digital service supporting patients with long-term conditions such as rheumatoid arthritis. Our hypothesis was that by engaging patients via SMS messaging and asking them to report their…

Identifying, understanding and prioritising key risks is a core part of any project. No matter what you and your team are looking to achieve, there is always a level of risk involved on the journey reaching your goal. …

Working adults spend around one third of their waking hours at work and, as such, our workplaces should be well-placed to provide an opportunity to improve our wellbeing, both mental and physical. Increasingly, employers and companies are switching on to the need to ensure that the wellbeing of their workforce…

Over the last few months, wellbeing at work has been a hot topic of conversation across the Unboxed team, prompted by discussion during our March company-wide retrospective. Wellbeing in the workplace is increasingly recognised as a key factor in employee retention, attraction and engagement strategies for organisations of all sizes…