Etisalat holds customer Forum in Lagos

Etisalat Nigeria recently held an interactive feedback session with customers in Lagos aimed at engaging customers in order to serve them better.

According to the Chief Marketing Officer, Etisalat Nigeria, Francesco Angelone, the consumer forum was held in recognition of the valuable contributory roles they play in the development of services and products that offer richer experience on the network.

“Any contact with the customer is a pillar for the company because our main objective is to improve customer experience, and this means everything to us. We want them to be able to buy and recharge their lines and use products and services in the easiest ways possible. We have heard from them and, as it is a tradition with us, we will go back with a view of addressing their challenges and this will lead to the introduction of more innovative products and services to meet their communication needs,” he assured.
Some of the customers showered encomiums on the company for its customer-focused business model as well as the various friendly services and products.