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Views are my own.

The year 2030 is a big deal at UnitingCare. It’s the year that our enterprise strategy, released in 2019, has identified that UnitingCare delivers on its bold vision. By the year 2030, we will be ‘Australia’s most trusted and respected health and community services provider…. …


With the rise of Chief Customer Officers, the proliferation of CX ‘forums’, and cries such as ‘CX is the new battleground’ ringing out at conferences and across media platforms, it could be tempting to think that the discipline of Customer Experience (CX) has been successfully sold to the business community…


Views are my own.

My mid-year review of innovation at UnitingCare used the word ‘confronted’ to summarise my reflections on my first six months as innovation manager. In particular, I was struggling to see how innovation could find a foothold within a large, bureaucratic, and slow-moving organisation. …


Kate is one of UnitingCare’s personas. She is often the eldest sibling, is aged between 45–64, is a ‘sandwich’ carer (provides care for both children and for an ageing parent), and lives in a world where ideals around womanhood and femininity are rapidly changing. Our team has spent the last…

UC Spark

A team of pokers, prodders and pushers redesigning the future of care.

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