UC SparkWhat is Customer Experience & why do we do it?With the rise of Chief Customer Officers, the proliferation of CX ‘forums’, and cries such as ‘CX is the new battleground’ ringing out at…Jan 16, 2020Jan 16, 2020
UC SparkTowards 2020 & an Emerging Vision for those Ageing in AustraliaViews are my own.Dec 19, 2019Dec 19, 2019
UC SparkSomething for Kate (an accelerator-in-action)Kate is one of UnitingCare’s personas. She is often the eldest sibling, is aged between 45–64, is a ‘sandwich’ carer (provides care for…Jun 17, 2019Jun 17, 2019