ores like Amazon, powerful networks l…urf of stores like Amazon, powerful networks like Facebook, and traditional corporate brochureware. It’s this brochureware that most needs fixing—most needs to be designed to be faster.
…re abstract and features are concrete, it is much easier for us to think in features than problems. It is the comfort we take in features that unknowingly gets us stuck with mediocre results.
… the quality of it, you can expect a lot of crap along the way. As my friend Konstantin Weiss said, you get what you track.