ultan
Oracle UX Director. PaaS & SaaS UX dev relations. Brompton biker, runner, Glass Explorer, wearable techie. Proud dad. Opinions mine, not necessarily Oracle's.
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From Do You Want Your Chatbot to Converse in Foreign Languages? My Learnings from Bot Devs by Artem Nedrya
Adding languages to a bot is a UX problem and not simply the matter of translating all text. Think of it as a redesign project or building new versions of your bot and this approach should help ensure a bug-free, enjoyable UX.