Payments is People, and People matter.

A few minutes to address a (prospective) client’s queries would save you valuable time and money, and make better lasting positive impressions… Sending cupcakes might seem nice in the short term because it surprises and delights the recipient given the impression they may now have owing to your initial non-responsiveness, but really, it’s not scalable and shouldn’t be a default route to recover from a poor customer experience.

“…Drop your phone number here so an experience sales person can talk to you?” That line should ring a bell. It’s been two days, and no one has called yet. I’m not even a customer yet, but I already have an impression: customer service ‘might’ suck!