Lost and mishandled baggage is a massive problem costing airlines over 2 billion dollars each year. With so many travelers flying daily those barcode tags are just not cutting it anymore. While airlines are charging fees for checked bags, customers are demanding better service.
The internet has opened a world of possibilities to flyers to share their opinions right away with the ability to post complaints across social media.
This makes mishandled baggage not only a huge financial problem but a massive reputation risk for airlines as well.
Enter International Air Transport Association and Resolution 753.
Effective June 1st, 2018 IATA 753 is a resolution seeking to fix baggage tracking issues.
“The resolution aims to reduce the number of lost or delayed pieces of baggage by keeping track of them at every stage of their journey, by maintaining a strict ‘chain of custody’ as bags are handed over during the various phases of travel. This will lead to a better customer experience and reduce the costs involved in tracing, retrieving and delivering missing or delayed bags.” International Airport Review
While this could be a great resolution for both airlines and flyers alike, the implications could also get complicated requiring better technology and records as the baggage changes are being implemented. And airlines only have one year to comply.
This is where Unicoaero comes in, partnering with airlines to create a better travel experience for all involved.
What Is Unicoaero?
“Unico.aero is a venture-backed Silicon Valley Start-up. We provide a unique Mishandled Baggage Management Solution for Airlines and Couriers.”
Complying with IATA resolution 753 just got easier. After all, efficiency is money in the travel industry.
A platform that provides real-time transparency as baggage is moved from one location to another. And if mishandled baggage does happen, Unicoaero updates both customers and airlines every step of the way with their deliveries.
Reputations Saved
“It is usually a nightmare for an airline to come to a satisfactory resolution when a customer experiences the stress of misplaced baggage, and airlines tend to forget about the importance of delivering an adequate travel experience all the way to the final arrival point. We close that gap with Unicoaero’s technology.”
Hiosvany Muina, Copa Airlines
The UnicoAirline solution is fully integrated with the airlines’ baggage tracing and matching systems to keep operations smooth and customers happy. It is a way for airlines to more easily meet regulations while consolidating and simplifying operations.
Go Digital.
Unicoaero even delivers a digital signature to the airlines once a customer’s bags are delivered. This closes the gap between airline and customer while helping airlines comply with the IATA 753 resolution.
Unicoaero is already ahead of the curve using blockchain technology and artificial intelligence to create systems that work for everyone involved.
Blockchain technology creates transparency — something that is often missing in the travel industry especially when a flyer’s luggage is nowhere to be found. Order management is online so it is easy for airlines to keep everything in one place. Change can be good.
One dashboard. Simpler Process. Reduced Costs.
“Make paperwork a thing of the past. Our Online PIR is developed to provide an efficient, unobtrusive experience to your customers when they’re reporting their lost baggage. Ensuring proper data collection with UnicoAirline saves your Baggage Service Office personnel time and effort.”
Unicoaero is helping airlines and couriers reduce:
- Delivery costs
- The time it takes for delivery
- Agent time to process mishandled baggage
- Customer calls related to mishandled baggage
“We’ve had the chance to cut staffing costs since we began using Unicoaero’s software. Their transparent technology has also helped us to substantially improve our customer service repertoire.” Barry Man, Air China
Why Now?
“We waited until we could do it right. Then we did! Instead of creating a carbon copy, we built a unique and intuitive system.” CEO and Founder Ziko Atamuloev
Technology is finally catching up to where we want to see the travel industry go.
Innovation.
“Unicoaero has been great — they have really helped us to improve our customer service and the delivery of our bags has been fast and efficient since we started using them. Singapore airlines is enthusiastic about the innovation being delivered by Unicoaero. “ David Ho KL, Singapore Airlines
Partner with Unicoaero and make IATA 753 an effective solution for one of the world’s biggest travel pains- lost and mishandled baggage.
Happy Staff. Happy Customers. Happy Systems.
