Carla Carey-Perry – Medium

Carla Carey-Perry

Carla Carey-Perry
in
Unicom Teleservices

How do you measure customer service success?

Discover How To Measure Customer Support Success With this Six-Steps Process

Apr 12, 2019

How do you measure customer service success?

Apr 12, 2019

Carla Carey-Perry
in
Unicom Teleservices

12 Biggest Customer Service Challenges and How To Solve Them

When customers interact with your business, these interactions can cause challenges for your team — don’t fall into the trap of bad service.

Apr 2, 2019

12 Biggest Customer Service Challenges and How To Solve Them

Apr 2, 2019

Carla Carey-Perry
in
Unicom Teleservices

How to Master Problem Solving Skills in Customer Service

Click to see the 9-step process that can help CSRs resolve even the most complex customer service issues.

Mar 25, 2019

How to Master Problem Solving Skills in Customer Service

Mar 25, 2019

Carla Carey-Perry
in
Unicom Teleservices

Deliver Great Customer Support With This Step by Step Guide

The key to boosting profitability and growth is to use these valuable assets to deliver crazy good customer support. Click to Learn how.

Feb 6, 2019

Deliver Great Customer Support With This Step by Step Guide

Feb 6, 2019

Carla Carey-Perry

Set These 6 Customer Service Goals for 2019 and Thrive The Whole Year

Achieve Your 2019’s Customer Service Goals

Jan 20, 2019

Set These 6 Customer Service Goals for 2019 and Thrive The Whole Year

Jan 20, 2019

Carla Carey-Perry
in
Unicom Teleservices

7 Essential Skills Technical Support Specialists Must Have

How much does a bad hire cost? Think about it for a while. The cost of a bad hire is probably more than you think. The U.S. Department of…

Jan 14, 2019

7 Essential Skills Technical Support Specialists Must Have

Jan 14, 2019

Carla Carey-Perry
in
Unicom Teleservices

The key ingredients to support and service

The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to…

Jan 7, 2019

The key ingredients to support and service

Jan 7, 2019

Carla Carey-Perry
in
Unicom Teleservices

Learn About Seven Proven Tips for Training Customer Service Staff

Customer service is the lifeblood of a business — no matter what it is. The better your service, the higher your profits, all things being…

Nov 8, 2018

Learn About Seven Proven Tips for Training Customer Service Staff

Nov 8, 2018

Carla Carey-Perry
in
Unicom Teleservices

Keep Clients With Improved Customer Service Experience

Given that 84% of people trust online reviews as much as they trust their own friends, what people hear about you or read online has an…

Oct 29, 2018

Keep Clients With Improved Customer Service Experience

Oct 29, 2018

Carla Carey-Perry
in
Unicom Teleservices

5 Ways Your Company Improves with an IT Support Desk

Customer satisfaction is undoubtedly vital to your company’s success. After all, it’s more than just a tool to increase bottom line; it can…

Apr 23, 2018

5 Ways Your Company Improves with an IT Support Desk

Apr 23, 2018

Carla Carey-Perry

Carla Carey-Perry

25+ years of experience as operations executive for leading Chicago Based Call Center, Unicom Teleservice. http://www.unicomcorp.com

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams