KM UpadrishtaCustomer Service! bah HumbugMy mother, who is in her mid-eighties, was recently diagnosed with invasive ductal carcinoma. This story is an examination of the first…Jun 8, 2019Jun 8, 2019
KM UpadrishtaThe Bed, the Buyer, and the Blame GameThis is a salutary reminder on how organisations that refuse change can, and often do alienate their prospective customers. The events…May 30, 2019May 30, 2019