Product People, Mind the Gap!
Samuel Hulick
2K39

Thanks Samuel: Important topic and interesting article. I particularly like your story to lead into the topic.

As a trainer and training designer I ever and ever found myself in the dilemma to ‘close every gap’ (and losing the more advanced users because it was to detailed and ‘too-long-to-read’) or to risk losing those who would need some more guidance.

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