Karma will come and kiss you …
The old saying goes, “Karma will come and bite you on the ass,” but I have noticed that it comes and kisses you on the ass too — if you let it. What does karma have to do with business? A LOT. Business is built upon relationships and of course sound business decision-making. However, what I want address and focus on are the relationships and the INTANGIBLE of how the world works.
Let’s take a span of two weeks, where there have been two small incidents that have either made me money or prevented me from having to spend a lot of money.
The first incident happened, when I gave a valet $20 and he gave me back $25 — four $5 bills and five $1 bills. As soon as I finished counting the money, I immediately returned one $5 back to the valet and also tipped the valet driver who brought my car. Fast-forward two weeks from this incident and I received a $300 credit from the Marriott Marquis in San Diego. (By the way, I did give them public credit for this on my social networks.) Their customer service action of crediting the money to my room was above and beyond what I expected for the item that had been lost in one of their conference rooms. The item I had lost was only $100 but it was something I would have had to replace.
The same weekend, as the above incident, a group of friends and I ended up at the Ritz hotel. While leaving the Ritz, we noticed a purse had been sitting next to us for quite a while. The bar was closing so we decided to give it to the bartender. Ten minutes later, I realized I had lost my phone. My friend called my number and a security guard picked up the phone saying that it had been turned in and they would return it to me immediately at the front desk. I was not worried about the data on the phone because I could have deleted it remotely. However, I was worried that I would now have to pay $300 to get a new phone.
In both of these instances I received excellent customer service and didn’t lose money because of my karma-positive actions previously. You could say, “Karma truly did kiss me on the ass!”
However, let me give you an example of where building relationships has played a critical role in my life. They say never burn a bridge and it is critical, no matter what, that you don’t do it — even if the other person has burnt the bridge with you.
At one point in my career, I had been passed up for a promotion by a person with less experience, management skills and education. The response I was given by the VP is that both of us would learn from each other and it was my responsibility to mentor the new GM. This didn’t sit well with me and honestly the VP who brought the GM had burnt a bridge with me. The positives — I learned, what kind of person, not to hire in GM positions in the future and because I didn’t burn the bridge with the VP, he gave me rave reviews for future promotions that turned out better than the one he didn’t give me.
As an entrepreneur, remember to build the personal relationships with potential customers and industry leaders. The more they trust you and understand you as a human, the more likely they are to do business with you today and in the near future. Building a relationship is a two-way street — so if there is any way you can help and support them in their own business endeavors, it will come back and help you two-fold.
Sometimes you will not find a direct line connection to why something happened and what was the original act. It is critical that you don’t take anyone for granted or use them; otherwise you will break the relationship and they are likely to talk negatively about you to others. This is not a good brand image if you are starting a business.
Be good in how you do business and karma will come kiss you on the ass.