UserlikeAI-Powered Customer Service — Hopes, Doubts and ApplicationsA benign AI assistant with a HAL 9000 level of intelligence that cuts customer service costs is a dream come true. But is it just that, a…Oct 1, 2020Oct 1, 2020
UserlikeWhen Personalized Customer Service Gets CreepyIn the olden days, people kept returning to the shoemaker who knew them best; what looks good on them, what they can afford.Oct 1, 2020Oct 1, 2020
UserlikeHow to Develop Your Own Customer Service EthicsHow did you react the last time you faced unjust treatment from a company? Did you shout at the service rep, write a bad review, or did…Oct 1, 2020Oct 1, 2020
UserlikeIt’s Time to Own Your Customer RelationshipsWe live in the Age of the Data Krakens. Their digital arms are deeply entangled into our daily lives, as if we were all part of some…Oct 1, 2020Oct 1, 2020
UserlikeService Is About Conversations, Not TicketsNothing symbolizes all that’s wrong with customer service as well as the support ticket.Oct 1, 2020Oct 1, 2020
UserlikeWhen is it Okay to Reject Customers?Companies are not exempt from autonomy. Every business deserves the right to say “no” out of respect for its personal ethics.Jun 29, 2020Jun 29, 2020
UserlikeThe 7 Most Harmful Customer Service Myths DebunkedAccording to contemporary science, myths were the glue that connected humans and enabled them to cooperate on a larger scale, until they…Jun 26, 2020Jun 26, 2020
Userlike9 Great Customer Service Books That Aren’t About Customer ServiceMost books about customer service aren’t worth your time. They’re often repetitive, full of clichés and written by out-of-touch gurus.Jun 22, 2020Jun 22, 2020
UserlikeThe 8 Roots of a Great Customer Service CultureI was 20 minutes late to work today. It wasn’t my fault; my train came to a sudden halt while underground. Why? I don’t know. There were…Jun 18, 2020Jun 18, 2020
Userlike17 Customer Support Chat Tips Distilled From 7.7 Million ChatsAt the end of the 90’s we all started chatting. We quickly got hooked on the “no-rules-policy.” We casually talked in emoji and admitted…Jun 10, 2020Jun 10, 2020