A bot is a software application that performs automated task and chatbots come under the category of bots that live in various chat platforms. A chatbot can converse with humans so the idea of conversation is primary to a chatbot.
Essentially chatbots are of two types:
Command based: Chatbots that function on predefined rules and can answer to only limited queries or questions. Users need to select an option to determine their next step.
Intelligent/AI Chatbots: Chatbots that leverage Machine Learning and Natural Language Understanding to understand the user’s language and are intelligent enough to learn from conversations with their…