What you do is, sit them down with the app or website, do not say a word and watch them use it.
12 free things you can do to jump-start your UX Design career
Miriam Isaac
39112

Great article Miriam! But I’d like to add a small suggestion (to make it even better)—your user testing description is a bit incorrect; you want your users to engage with specific tasks on your prototype, not just observe them trying to interact with it with no real purpose. Also, the facilitator shouldn’t stay completely mute during the session, but probe the user at the right time.

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