A guide to using—or NOT using—uppercase text in your web pages and business documents, and why. — Let’s do an experiment. Pretend you’re driving down the highway. You need to take the exit for Mockingbird. There’s a sign ahead. You’re driving fast, so you’ll need to read the sign quickly and determine if you need to switch lanes. How many miles until you reach the Mockingbird exit?

Bulleted lists don’t have to be boring. Here’s some design ideas to bolster your bulleted lists. — Bulleted lists are a great option when you need to break up a gray wall of text. Rewriting a paragraph into a list allows you to draw attention to important information. Your reader will find those items faster as they scan your page. …

When bad design costs money and time, and how to avoid it. — I recently remodeled the bathroom in my home. I was eager to get rid of the ugly old tile and line the space with gleaming, modern ceramic. I visited the tile store with my contractor’s designer to choose tile. …