A case study from our experiment in Glovo — As UX Researchers at Glovo, we are constantly dedicated to delivering value both to our stakeholders by facilitating business results and most importantly, to our users. …

3 reasons why I would do it all over again — This article is a personal retrospective of my journey from Service Designer to UX Researcher, and from Amsterdam, the Netherlands, to Barcelona, Spain, during a pandemic. When you see on LinkedIn or elsewhere in your network that changes are happening to people, and all seems so easy, smooth and flawless…

A fresh look at both fields, their uniquenesses, and common ground. — Despite being the craziest and most complicated year I can recall, 2020 also got me switching jobs to start working for a fantastic company, Glovo, as an in-house UX Researcher. Before this new adventure, in my day-to-day, I was wearing the shoes of a full-time Service Designer in a consulting…

7 learnings on the mentor-mentee relationship In the past few years, I increasingly saw it as a natural and motivating step for me to uplift my supporting others within teamwork into a proper, all rounded mentoring role. I had the chance to take on such a responsibility both internally as…

10 tools to unleash creativity from anyone. — This post is the follow-up to my first article on the topic (part 1), which uncovered the initial 5 ideation tools out of the 10 completed below. This article aims to round up the reviewed collection of my favourite online and offline ideation tools. In addition to tips and tricks…

10 tools to unleash creativity from anyone. — If we would compare a workshop session to an episode of ‘Murder, She Wrote’, the ideation phase would be equal to the recurring moment where Jessica Fletcher, the main character, feels suddenly inspired and somehow certain on who the killer is. …

This post is a follow-up piece to my initial article on the topic. If life can drastically change in a snap of a finger, imagine how many things can happen in half a year! The last time I wrote about it, Virtual Facilitation was to me an intriguing speculative field…

5 hacks to kill your bias & enjoy the ride. — I am not a public speaking guru nor a TED Talk Speaker, but I do enjoy giving presentations to small and large audiences and I make a conscious effort to repeatedly challenge myself with the discomfort (I find) that goes with it. Having become a senior advocate within my team…

Intrigued but skeptical. If I had to define my state of mind when hearing about virtual Design Sprints and workshops for the first time, that would be it. …