Valentina GrishkevichConsumer extremism: bad reviews as an emerging means of exploitImagine a situation: someone buys a new iphone and two days after drops it on the street. The screen is shattered, phone not working…Nov 21, 20171Nov 21, 20171
Valentina GrishkevichQuick tips and tricks about customer service in e-commerce businessEssentialsAug 29, 2017Aug 29, 2017
Valentina GrishkevichApologies that win customers backApologizing is a tricky task as it is hard to make you feel sincere over email / facebook msg / chat. It becomes even harder when you need…Aug 22, 2017Aug 22, 2017
Valentina Grishkevich5 support department problems and ways to solve themAll companies are different, but often face similar problems with fulfilling their support tasks. In this article we’ll try to cover most…Aug 15, 20171Aug 15, 20171
Valentina GrishkevichHow to help customers while they drink coffeeSocial media support tips and tricksAug 8, 2017Aug 8, 2017