VeeinThe CX ExpertsCorporate Social Responsibility: Should We Bother?The quest for corporate social responsibility goes on. In a world where we are now combating more crisis and global issues than ever…May 19, 2016May 19, 2016
VeeinThe CX ExpertsGet Your Team Back on TargetStop hiding behind ‘Customer Service’ & Make a DifferenceApr 13, 2016Apr 13, 2016
VeeinThe CX Experts“Why Choose Us?”: One Question Companies Need to AnswerLast week, I was hunting for stationery. This isn’t far out of my normal routine: I like stationery, but I needed something specific. In…Apr 5, 2016Apr 5, 2016
VeeinThe CX ExpertsMy People, Your People: Because Every One is Worth ItPeople, people everywhere…Mar 18, 2016Mar 18, 2016
VeeinThe CX Experts9 Reasons your Customers think you’re AwesomeYou know those quizzes that you can take, online — or, formerly, offline — where you get scored on your answers and you then get a result…Mar 17, 2016Mar 17, 2016
VeeinThe CX Experts9 Reasons why your Customers are Leaving youNo business wants to lose customers. They are the lifeblood of any company. It’s not always easy to pick out the exact reason why customers…Mar 17, 2016Mar 17, 2016
VeeinThe CX ExpertsFirst encounters of the impossible customer kindWhen I owned and ran the Magpie Cafe in Upwey, I had my encounters with many different characters. There was the Goth-Punk couple who…Mar 1, 2016Mar 1, 2016
VeeinThe CX ExpertsOnly Saying ‘hello’ is a Lousy Way to Start a FriendshipDuring my first year at university, slaving away learning how to drink more coffee than was good for me and navigating Canberra’s bus…Feb 29, 2016Feb 29, 2016
VeeinThe CX ExpertsNavigating the Customer Service C’sIn which we talk about many words beginning with ‘c’ and try to tie them together.Feb 26, 2016Feb 26, 2016
VeeMarketing: Shouting From the Bottom of a CliffDelirium: “What’s the name of the word for the precise moment when you realize that you’ve actually forgotten how it felt to make love to…Feb 23, 2016Feb 23, 2016