Remember when you used to call a restaurant to ask, “what is your most popular dish”? Or when you had to email IT support for a software that you wanted to download on your laptop?

How we interact with businesses and colleagues has changed significantly over the years. The move to online, Cloud migration, advances in cybersecurity, and the influx of social media and messaging applications has enabled new behavioral patterns and consumer habits to form.

We can see evidence of these new habits in the fact that people are now interacting with businesses through email, web form, and websites…


Remember when you used to call a restaurant to ask, “what is your most popular dish”? Or when you had to email IT support for a software that you wanted to download on your laptop?

How we interact with businesses and colleagues has changed significantly over the years. The move to online, Cloud migration, advances in cybersecurity, and the influx of social media and messaging applications has enabled new behavioral patterns and consumer habits to form.

We can see evidence of these new habits in the fact that people are now interacting with businesses through email, web form, and websites…


In today’s fast-paced digital age, business strategies are constantly evolving to achieve organizations’ goals, and to maintain a competitive advantage. It is here that it becomes imperative for organizations to align their business and Data strategies to drive innovation and lead from the front.

One may think that hiring a Chief Data Officer (CDO) to manage the deluge of data is all it takes to get Data Strategy right. Having an organized data-management team and an expert CDO is a good place to start, but it only just begins to scrape the tip of the ‘data iceberg’. …


As more & more businesses are utilizing virtual assistants for resolving consumer issues or assisting internal stakeholders — Chatbots are witnessing greater user acceptance. The shift towards “conversation” with non-human is on the rise as reported by several independent research. As chatbots essentially mimic human-like conversations with their users — their effectiveness depends on the user experience it provides and how effectively it understands and guides toward the right solution.

Hey there, I am happy to help you anytime.

ChatBots are always ONLINE. Once deployed, they are always active to help their users. Be it accessing data, gathering data or…


Over the last couple of years, how many times have you wondered if your phone was actively ‘Listening’ into your conversations? How many times did you get an Ad on the browser, promotional email or a video as a recommendation that was related to a conversation you had with a colleague, friend or partner? Making you quite paranoid about your privacy? What if I tell you that these recommendations are from recommendation engines that are powered by state-of-the-art data science? ? More details in the article, welcome to the age of Hyper personalization.

Imagine a local storekeeper that is friendly…


Remember the 45 year–old-man fervently chasing around an imaginary creature in the middle of the local park? Well, it was all about Pokémon Go, the frenzy that captured 65 million people in the summer of 2016. Augmented reality (AR) has always been thought of as a technology of the future; however, the gaming industry has proven that it is a technology capable of being utilized today. We see that with Google’s new Maps update where they have an excited virtual fox leading you to your destination. We have now overcome the barriers of entry to AR such as processing power…

ValueLabs

A leading global technology company specializing in Digital Enablement and Product Development.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store