Vanessa BlackThink Feel DoI wrote these notes to help an associate re-think the way they communicate and become more effective in driving behavior change. Sharing…Oct 20, 2019Oct 20, 2019
Vanessa BlackTwo questions you need to askFind out if your organization is ready for changeJan 30, 2019Jan 30, 2019
Vanessa BlackEmotionally Intelligent Customer ServiceApplying Emotionally Intelligent Design Principles: A Case Study in Customer ServiceJan 23, 2019Jan 23, 2019