Few things luxury hotels should keep in mind to keep customers engaged
If anybody would ask that what is the most important component of a hotel then the answer would definitely be the ‘customers’. It is the customer service that helps hotels to strive in the competitive business world. If you wish to build a trustworthy relationship with your customers and want them to revisit your hotel over and over again then it is vital for you to keep up with certain standards. In this article, we are going to mention few benchmarks that a hotel should keep for satisfying customer expectations.
Keep the rooms clean and updated with the latest facilities
This is the most obvious thing that a hotel management must do. If you are planning to book a hotel online then do take a good look at the pictures of the rooms on their website. The very look of your hotel rooms will speak volumes about your hospitality. Everything in the room should be organized and kept in a proper manner. Make sure that the furniture and curtains are elegantly designed to give the room a classic look. Air freshening is also one important part of hotel room cleanliness.
Keep up with a charming attitude
A welcoming smile and a cheery attitude can leave a great impression on the customer and there are chances that he/she may visit your hotel again. Most luxury accommodation in New Delhi makes sure that they welcome all of their employees with a cheery attitude. The hotel staff should frequently ask customers if they are satisfied with their services, such kind of attitude showcase that you genuinely care about your customers. The hotel staff should strive for perfection to make their customer comfortable and relaxed.
The staff must recognize its loyal customers
The management should be paying special attention to those customers who revisit the hotel multiple times. If a customer is showing interest and loyalty in your brand then these attributes should be acknowledged. You can give them some extra perks in the form of discounts, free spa treatments, and by establishing frequent communication with them. One of the most satisfying experiences for a customer is to be acknowledged.
Handle customer problems with care
Avoid any kind of conflict with the customer even if he/she is a bit cynical. If a customer is facing some problems, rather than getting into the conflict simply acknowledge it and try to find a solution as soon as possible. Teach your staff to acknowledge the problem, empathize with the customer and offer resolution as soon as possible.
Respect your loyal customer
A customer experience is formed by the people who serve them. Hence, the staff should have proper etiquettes and they must know how to behave with their customers. Exceptional service can only be created by treating your customers in a respectful manner. The personality and attitude of your staff also play an important role in that. There should always be an availability of alternate staff in case of emergency and interaction with the customers should not be on some superficial level only.
