Varun Chopra
Aug 26, 2017 · 1 min read

Thanks for sharing an informative article. You can also check this company offering chatbot services and making it intelligent by integrating required knowledge into it. It can interact with users on multiple channels handling contextual (if not highly complex) situations.

Reverting to contextual queries of a user (or a customer if the bot is being used for customer service as a virtual support agent) requires the bot to be infused (or fed) with curated content at the backend. Some technical terms like Natural Language Processing (NLP) play an important role here.

I would like to lay emphasis on the significance of knowledge management to make the bot intelligent. In short, inducing the bot with artificial intelligence makes it appear human-like to the users.

Knowledge base software enables a chatbot:

Give right answers every time
Have personalized interactions

Thus, a combination of technology & knowledge management helps create an effective chatbot.

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