How AI Bots Can Revolutionize Enterprise Helpdesk?

Computers are everywhere. Whether it’s at your home, office, bank ,hospital etc. computers have played an integral part in the smooth functioning of various activities for multiple decades now.

In an enterprise, computers are an essential for completing any task in an organized and timely manner. But just like any other machine, a computer too is prone to create errors (both software and hardware), caused by a variety of reasons ranging from virus attacks, improper functioning of VPN to IT issues etc.

To solve these problems, enterprises usually deploy an IT troubleshooting cell. But in most organisations, both employees and helpdesk staff find themselves quite frustrated with this solution.As the staff can’t handle all problems at once and usually aren’t available 24/7, employees get irritated due to the lack of timely help. read more on acuvate.com