Ben Roberts – Medium

Ben Roberts

Ben Roberts

7 lessons that I have learnt from online reviews in ecommerce

Retail is a fickle business. Buying and selling things online is even more fickle. In ecommerce especially it takes but a moment to leave a…

Sep 29, 2016

7 lessons that I have learnt from online reviews in ecommerce

Sep 29, 2016

Ben Roberts

What does Bullfighting and Social Customer Service have in common?

Probably on the surface not a huge amount, but scratch down a layer and you’ll see some of the similarities. Bullfighting is a popular…

Jun 23, 2016

What does Bullfighting and Social Customer Service have in common?

Jun 23, 2016

Ben Roberts

Potential customers don’t believe you, and quite frankly why should they?

If you cannot back up what you say, why should anyone let alone a customer believe you? Well they can’t. You need something tangible…

Jan 26, 2016

Potential customers don’t believe you, and quite frankly why should they?

Jan 26, 2016

Ben Roberts

Is 6 minutes too long to wait for a social media reply from a company?

How long do you normally wait for a reply from a company? Do you still email companies or are you becoming a social media messenger…

Jan 15, 2016

Is 6 minutes too long to wait for a social media reply from a company?

Jan 15, 2016

Ben Roberts

It’s not about what you do, it’s about how you do it — Social Customer Care

The world has changed, and is continuing to change. What once was the core of a business (the good/service) is now secondary to the…

Dec 17, 2015

It’s not about what you do, it’s about how you do it — Social Customer Care

Dec 17, 2015

Ben Roberts

Ben Roberts

Marketing Strategist at @heinniehaynes. True Believer that amazing marketing is built upon Online Reviews, Customer Experience & Social Customer Service.

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