Ben Roberts7 lessons that I have learnt from online reviews in ecommerceRetail is a fickle business. Buying and selling things online is even more fickle. In ecommerce especially it takes but a moment to leave a…Sep 29, 2016Sep 29, 2016
Ben RobertsWhat does Bullfighting and Social Customer Service have in common?Probably on the surface not a huge amount, but scratch down a layer and you’ll see some of the similarities. Bullfighting is a popular…Jun 23, 2016Jun 23, 2016
Ben RobertsPotential customers don’t believe you, and quite frankly why should they?If you cannot back up what you say, why should anyone let alone a customer believe you? Well they can’t. You need something tangible…Jan 26, 2016Jan 26, 2016
Ben RobertsIs 6 minutes too long to wait for a social media reply from a company?How long do you normally wait for a reply from a company? Do you still email companies or are you becoming a social media messenger…Jan 15, 20161Jan 15, 20161
Ben RobertsIt’s not about what you do, it’s about how you do it — Social Customer CareThe world has changed, and is continuing to change. What once was the core of a business (the good/service) is now secondary to the…Dec 17, 2015Dec 17, 2015