Re-approaching onboarding for Banking in this digital-first world.

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Customer onboarding is like a first date, it sets the stage for where this relationship is headed in the future. Onboarding needs to be a simple and seamless process. If the customer feels that your process is lengthy and complicated they are very likely to drop out.

While online banking services has made banking a hassle-free and convenient experience for all of us. It has also created a situation where people have started holding financial institutions to the same standard as they do companies like Amazon, Facebook, Whatsapp, etc. …

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