Notes from IndiaAfter a few months in India, some thoughts on all things technology, design, data and public policy in India.Feb 23, 2024Feb 23, 2024
Published inBootcampDo you need another map? Probably not.In September last year, I spoke at the ServiceD in Gov conference. Here’s what I said, more or less.Jan 16, 2023A response icon6Jan 16, 2023A response icon6
Published inDigital and innovation at British Red CrossWe’ve created a list of services, now what?Listing services has given us the tool we need to start doing the real work of service developmentJan 26, 2021Jan 26, 2021
Published inDigital and innovation at British Red Cross“We can all write, why do we need a content designer?”Reflections of a service designer on what a difference having a content designer on the team can make.Dec 17, 2020Dec 17, 2020
Published inDigital and innovation at British Red Cross“Led by user needs”… How can we ensure this happens in practice?Our current situation at the Red Cross will be familiar to lots of other large organisations. We’ve built giant services, that have grown…Oct 7, 2020A response icon1Oct 7, 2020A response icon1
Published inDigital and innovation at British Red CrossWhat we learned about how caseworkers learnBeing a great caseworker means retaining a lot of knowledge and constantly learning as context, technology and best practice change over…Aug 11, 2020A response icon2Aug 11, 2020A response icon2
Published inDigital and innovation at British Red CrossWrapping up discoveryIdentifying the cause rather than the symptoms of waiting listsDec 6, 2019Dec 6, 2019
Published inDigital and innovation at British Red CrossIntroducing family tracingRight now, a global network of Red Cross Red Crescent staff and volunteers are searching, finding and reconnecting displaced families…Dec 2, 2019Dec 2, 2019
