Design Tools: UX Presentation K-Scripts
A 3 column table Who, Observable Action, Unobservable Action/ Notes
Who: The actor who performs the action, and shows the sequential relationship between a user (or users) and the product.
Observable Actions: This section describes an action that a user performs or an action that occurs by a system — as long as its something a viewer could observe.
Unobservable: Here you capture why a situation may be occurring, motivation of the users, or notes about how the system or technology works to enable this interaction. it also is a good place for others to pose questions about the interactions.